1. How can I modify or cancel my order? You can contact our customer service via email to apply for order modification or cancellation within 24 hours after placing your order. Once the order enters the processing and shipment stage, modification and cancellation will not be supported. Please confirm your order information carefully before payment. 2. What should I do if my order is delayed or lost? If your package tracking stops updating or the delivery time exceeds the standard shipping cycle, please contact our customer service in time. We...
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At LUNARVE, we are committed to providing you with a satisfying shopping experience. We support reasonable return and refund services in accordance with the following rules to protect your legitimate rights and interests. Return Eligibility & Time Limit We accept returns and exchanges within 30 calendar days from the date you receive your order. All returned items must be in original, unused, unwashed condition, with all original tags, labels, and complete packaging intact. Products with obvious wear, damage, stains, or missing accessories will not be eligible for return. Non-Returnable Items...
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Thank you for shopping with LUNARVE. This shipping policy applies to all orders placed on our official Shopify store, covering order processing, shipping time, shipping scope, and related rules. Order Processing Time All orders will be processed and inspected within 1-3 business days after payment confirmation (excluding weekends and official holidays). We will strictly check product quality, size, and packaging before shipment to ensure that you receive intact products. Shipping Coverage We mainly provide shipping services for the United States and support international shipping to most countries and regions around...
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This Service Policy outlines the terms and rules for using the LUNARVE website and purchasing our products. By accessing our website and placing an order, you agree to abide by the following service terms. Website Usage Rules All content on the LUNARVE website, including product pictures, texts, designs, and logo materials, is protected by intellectual property rights. No user may copy, distribute, modify, or use our brand content for commercial unauthorized purposes. You agree to use our website only for personal, non-commercial shopping purposes and shall not engage in any...
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Effective Date: June 2026 This Privacy Policy explains howLUNARVE collects, uses, stores, and protects your personal information when you visit and purchase products from our official Shopify store. This policy applies to all users, visitors, and customers of our website. Information We Collect We only collect necessary personal information to complete your order and provide better customer service, including but not limited to: your full name, shipping address, billing address, email address, contact phone number, order history, payment confirmation information, and website browsing behavior data. How We Use Your Information...
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We highly value every customer’s experience and are always ready to assist you with any questions, concerns, or support needs. Feel free to reach out to us through the following contact information: Business Email: GlindaHudalla1556@hotmail.com Physical Store/ Business Address: 53 LYNNVIEW DR, HEIDRICK, KY 40949, United States Customer Service Hours: We provide 24/7 email support. We will reply to your inquiry within 24 business hours once we receive your message. Common Inquiries We Support: Order tracking, shipping issues, return & refund requests, product size & style consultation, order modification, after-sales...
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Welcome toLUNARVE, your go-to destination for trendy, youthful, and everyday fashion essentials. Born from a passion for modern street style and minimalist casual aesthetics, our brand focuses on delivering versatile, high-quality apparel and accessories for young fashion enthusiasts worldwide. At LUNARVE, we curate a wide range of fashion items covering women’s wear, men’s wear, and trendy small accessories. Every piece in our collection is carefully selected to match contemporary youth fashion trends, balancing comfort, uniqueness, and affordability. Whether you are looking for daily casual outfits, stylish streetwear pieces, or delicate...
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