This Service Policy outlines the terms and rules for using the LUNARVE website and purchasing our products. By accessing our website and placing an order, you agree to abide by the following service terms.
Website Usage Rules
All content on the LUNARVE website, including product pictures, texts, designs, and logo materials, is protected by intellectual property rights. No user may copy, distribute, modify, or use our brand content for commercial unauthorized purposes. You agree to use our website only for personal, non-commercial shopping purposes and shall not engage in any illegal, abusive, or disruptive behavior that affects the normal operation of our website.
Order Service Terms
We promise to display accurate product information, including size, color, material, and price on all product pages. We reserve the right to update product prices, styles, and inventory information in real time without prior notice. Once your order is successfully paid, we will arrange packaging and shipment as soon as possible according to our shipping rules. In case of accidental inventory shortage or product discontinuation, we will contact you actively to provide exchange or full refund solutions.
Customer Service Commitment
We provide professional after-sales support for all orders. Our customer service team will respond to your inquiries within 24 hours. We strictly abide by our shipping policy, return and refund policy, and privacy policy to protect the legitimate rights and interests of every customer.
Service Limitation
LUNARVE shall not be liable for any losses caused by your incorrect operation, incorrect address filling, force majeure factors, or third-party logistics service errors beyond our control.