1. How can I modify or cancel my order?
You can contact our customer service via email to apply for order modification or cancellation within 24 hours after placing your order. Once the order enters the processing and shipment stage, modification and cancellation will not be supported. Please confirm your order information carefully before payment.
2. What should I do if my order is delayed or lost?
If your package tracking stops updating or the delivery time exceeds the standard shipping cycle, please contact our customer service in time. We will help you check the logistics status, follow up with the logistics company, and provide solutions such as reshipment or refund according to the actual situation.
3. Are your clothing sizes standard?
All our products adopt international standard sizes. Each product page is equipped with a detailed size chart and size measurement guide. Due to manual measurement, a slight error of 1-2cm is normal. We recommend that you refer to the size chart to choose the most suitable size according to your body data.
4. How to care for fashion clothes and accessories?
For daily casual clothing, we recommend cold water gentle washing, low-temperature ironing, and avoiding long-term sun exposure. For delicate small accessories, please avoid contact with water, sweat, and chemical cosmetics to prolong the service life.
5. Do you support bulk wholesale and custom orders?
Yes, we support bulk wholesale and customized order services. If you have bulk purchase or brand cooperation needs, please contact our official email for exclusive preferential quotations and service details.
6. What payment methods do you support?
Our store supports all mainstream payment methods adapted to Shopify, including credit card, debit card, PayPal, and other official secure payment channels. All payment processes are encrypted and safe to protect your fund security.
7. Will I be charged extra customs fees for international orders?
International orders may incur local customs duties and import taxes, which are determined by the local customs policy of the receiving country. These fees shall be borne by the customer. We will try our best to assist you in customs clearance according to actual needs.