Thank you for shopping with LUNARVE. This shipping policy applies to all orders placed on our official Shopify store, covering order processing, shipping time, shipping scope, and related rules.
Order Processing Time
All orders will be processed and inspected within 1-3 business days after payment confirmation (excluding weekends and official holidays). We will strictly check product quality, size, and packaging before shipment to ensure that you receive intact products.
Shipping Coverage
We mainly provide shipping services for the United States and support international shipping to most countries and regions around the world. Customers can view specific shipping options and freight standards on the checkout page.
Shipping Time
US Domestic Shipping: Standard shipping takes 5-10 business days; expedited shipping takes 2-5 business days.
International Shipping: The delivery time is 10-25 business days, depending on local logistics efficiency and customs clearance progress.
Please note: Shipping time does not include order processing time and may be delayed due to holidays, bad weather, customs inspection, and other force majeure factors.
Shipping Fees
Shipping fees are automatically calculated based on your shipping destination, product weight, and package size, which will be clearly displayed on the checkout page before you complete payment. We will launch free shipping activities from time to time, subject to the latest store activity rules.
Order Tracking
Once your order is shipped, we will send a shipping confirmation email with a unique tracking number and tracking link. You can check your package delivery status in real time through the tracking number.
Undeliverable & Returned Packages
If the package is returned due to incorrect customer address, unclaimed package, or customer refusal to sign for it, the customer shall bear the round-trip shipping fee. We will reship or refund after confirming the relevant situation.